I agree with your softer approach to collections. From the results I have seen from your agency, it sure appears to be working. As you know, our doctor has strong feelings about how our patients are approached about their past due balances. He certainly wants them to pay, but he believes they should be given an opportunity to resolve their past due balance in a constructive manner.
Your staff is truly friendly and always willing and able to answer all of our questions. Keep up the good work. We look forward to a long and profitable business relationship.